THE HORRORS OF DELTA AIRLINES, PART II

After my previous post about what an airborne cesspool Delta has become, Ken wrote a comment that I've heard voiced by many. It's about the whole frequent flyer conundrum, particularly the hope to be able to cash in with a big trip someday. Because I worked as president of a large company and traveled all over for years (in frequent flyer miles-producing first class), both domestically and internationally, I've acquired over a million miles-- and with all the carriers. And the bad news: Delta miles are the closest to worthless of any.
Baca Juga
So, Ken, Helen, everyone else... don't count on a big Delta SkyMiles score. One radio talk show host who does travel talk once said that over 85% of Delta requests are turned down and that although Delta was the worst, the other big U.S. airlines were nearly as bad. Take a look at Consumer Affairs if you're brave enough to hear the bad news about Delta's SkyMiles program. The stories are pretty miserable and when you experience them in real time, they're worse than miserable. And they are standard Delta fare. Flyer Talk ran an interesting piece on the 2005 "evolution" of Delta's SkyMiles program entitled "Are Delta's Frequent Flyer Changes Their Death Knell?"
The most recent Zagat's Guide airline surveyjust came out and it does not paint a pretty picture. The bullet points: "Ratings and Reviews Worst Since Survey Began in 1990; Mid-size and International Carriers Fare Best With Traveling Public; Continental Best Among Disappointing Major U.S. Carriers, JetBlue Up and Coming." They call it "an industry in steep decline" and point out that the U.S. airlines' "relations with customers are so poor, they're fortunate that passengers have few other places to turn."
Perhaps you'd like to see the Full Text of Class-Action Complaint Filed Against Delta class action suit passengers took out against Delta? Even if all the legalese makes your eyes glaze over, the constant stream of Delta flyers' complaints that you can find online always gives the best taste of what you can expect from these not very friendly skies.