IS DELTA THE WORST U.S. AIRLINE ?

Today started well enough. Instead of having to wait for a Delta service rep to get on the line in the normal 30-40 minutes, a friendly human was on within 5 minutes. I was so happy. Well, that was 90 minutes ago. I'm on hold now, still waiting for my problem to be addressed. I won't bore you with the details because the problem really is Delta, not the details of this particular glitch. Delta-- not unlike most of the big U.S. airlines, and not unlike most of corporate America-- is populated by people who are driven by the corporate imperative: profit-über-alles. The corollary, alas, is screw customer service and even safety. Like I said, this seems to fit all the big U.S. airlines. Delta just seems a little worse than the rest.
Baca Juga
First class, LAX to Atlanta. I remember what first class used to be-- even on Delta! This "first class" doesn't even have a foot rest! I mean forget about normal first class amenities that real airlines have or things like seats that go all the way back or actual trained personnel. But even before I got to my crappy and uncomfortable seat, I had to vainly try to use the closet. When the first class passengers board a Delta flight, the crew finds the most forbidding and vicious-looking employee they can to stand in front of the closet and dare you to just try to hang something in it. In the past 3-4 years I've noticed that Delta-- and only Delta-- uses all the hanging space for crew members' bags. This is a major inconvenience if you're traveling with a suit that you would prefer to not have to press when you land. I've written at least half a dozen complaint letters to Delta about this and I've never had any kind of an answer. Once I was on some no-name local airline in India, possibly called Sahara or something unlikely like that, and not only did the crew use up all the closet space, but also all the restroom space. I kid you not-- the front-of-the-plane restroom was unusable because it was filled with big boxes of electronics the crew members were... transporting. Delta hasn't fallen that low... yet.
The second half of my trip-- Atlanta to Madrid-- was slightly better but, please take my word on this: if you woud rate British Air's front of the plane service an "A," as I certainly do, it would be impossible to rate Delta any more than a "D" in comparison-- and I'm being very generous there. Delta's transatlantic front of the plane (I shudder to remember, but I think they called it "Business Elite") service has more-- far more-- in common with a Greyhound trip than it does with the service one can safely expect from almost any European carrier-- and they even make American and United look good! If the flight attendants went to school at all, it was to learn how to piss off the customers. The closets, of course, were verboten for passengers. The food was... excruciatingly bad-- as were the seats. It did, however, almost land on time.